KingBet Privacy Policy

1Introduction

Welcome to KingBet's Privacy Policy. KingBet ("we", "us", "our") operates the online gaming platform at kingbet.now. This Privacy Policy explains how KingBet collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who access or use the KingBet platform.

We take privacy seriously. When you register a KingBet account, make a deposit, or simply browse the platform, you are trusting us with information about yourself. We do not take that lightly. This policy is written to be clear and readable — not to bury important details in complicated language.

By using KingBet, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use the KingBet platform.

2Data We Collect

KingBet collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number (used for account login and transaction notifications)
• Payment method details — bKash, Nagad, or Rocket account numbers registered in your name
• Identity documents submitted during KYC verification (national ID, passport, or driving licence)
• Communications you send to KingBet support via live chat or email

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, games played, session duration, and click behaviour on the KingBet platform
• Transaction history including deposits, withdrawals, wagers, and bonus activity
• Login timestamps and session activity logs

3How We Use Your Data

KingBet uses your personal data only for purposes that are necessary, proportionate, and clearly justified. Here is exactly what we use your data for:

• Account management: Creating and maintaining your KingBet account, verifying your identity, and processing login requests.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Fraud prevention and security: Detecting suspicious activity, preventing duplicate accounts, and protecting the platform from abuse.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) requirements and age verification rules.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Platform improvement: Analysing how players use KingBet to fix bugs, improve game performance, and develop new features.
• Responsible gaming: Monitoring betting patterns to identify players who may need support and to enforce self-exclusion requests.
• Marketing communications: Sending bonus offers and platform updates to players who have opted in. You can opt out at any time.

KingBet does not use your data for automated decision-making that produces legal or similarly significant effects on you without human review.

4Legal Basis for Processing

KingBet processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to operate your KingBet account and deliver the services you have signed up for.
• Legal obligation: KingBet is required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities.
• Legitimate interests: KingBet has a legitimate interest in preventing fraud, securing the platform, and improving its services — provided these interests do not override your rights.
• Consent: For marketing communications and non-essential cookies, KingBet relies on your explicit consent, which you can withdraw at any time.

5Cookies and Tracking Technologies

KingBet uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Help KingBet understand which pages are visited most, how long players stay, and where they encounter problems. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to re-enter them each visit.
• Marketing cookies: Used only if you have opted in to receive personalised bonus offers. These track which promotions you have seen to avoid showing you the same offer repeatedly.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using KingBet, but some features may not work as smoothly.

6Data Sharing and Third Parties

KingBet does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are bound by financial data protection regulations.
• Identity verification providers: KingBet uses trusted KYC service providers to verify identity documents. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
• IT and hosting providers: KingBet's platform is hosted on secure servers managed by contracted infrastructure providers. These providers have no independent right to access or use your data.
• Legal and regulatory authorities: KingBet may be required to disclose data to law enforcement, regulatory bodies, or courts when legally obligated to do so.

All third parties who handle KingBet player data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

7Data Retention

KingBet retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need.

• Active accounts: Data is retained for the full duration your KingBet account is open.
• Closed accounts: Transaction records and identity verification data are retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Support communications: Chat and email records are retained for 2 years.
• Marketing data: If you opt out of marketing, your contact details are removed from marketing lists within 30 days. A suppression record is kept to ensure you are not re-added.

When data is no longer required, KingBet deletes or anonymises it securely. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for statistical and analytical purposes.

8Your Privacy Rights

As a KingBet player, you have the following rights over your personal data. To exercise any of these rights, contact KingBet support via live chat or email at [email protected].

KingBet will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

9Children's Privacy

KingBet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register a KingBet account or attempt to use the platform in any way.

If KingBet discovers that a player is under 18, the account will be immediately suspended, all funds will be returned to the payment source, and all data associated with the account will be deleted. If you believe a minor has registered on KingBet, please contact us immediately at [email protected].

10Security Measures

KingBet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• 256-bit SSL/TLS encryption on all data transmitted between your device and KingBet servers.
• Encrypted storage for sensitive data including payment details and identity documents.
• Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing conducted by independent security professionals.
• Two-factor authentication available for player accounts to add an extra layer of login security.
• Automated fraud detection that monitors account activity in real time for signs of unauthorised access.

11Updates to This Privacy Policy

KingBet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via the phone number or email address on their account before the changes take effect.

The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of KingBet after any update constitutes your acceptance of the revised Privacy Policy.

Previous versions of this Privacy Policy are available on request by contacting [email protected].

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please get in touch:

• Live Chat: Available 24/7 on any KingBet page. Most privacy queries are handled within minutes.
• Email: [email protected] — responses within 24 hours for general queries, within 30 days for formal data rights requests.

For formal data rights requests, please mark your email "Data Rights Request" and include your registered phone number so we can locate your account quickly. KingBet will acknowledge your request within 48 hours and provide a full response within 30 days.